Shopify Payments Chargeback Reason Code #5: Product Not Delivered. Save fulfillment costs, prevent chargebacks, and improve customer content. View Chargeback Reason Codes eBook. On the other hand, PayPal—which can serve as a credit card processor for merchants—allows buyers up to 180 days to file a claim. When a cardholder disputes a charge, their issuing bank will review the transaction and decide if. Chargeback Reason Code 83: Fraudulent Transaction – Card Not Present (44. F29: Fraudulent Transaction - Card Not Present: 120: Fraud: Amex: F30: EMV Counterfeit: 120: Fraud:The card not present chargeback come in as codes 10. ” This refers for a claim wherever to transaction processed is a mail order, call order, or internet order, and the cardholder states that i have not authorize or. Immediate Chargeback Program. It also applies when a customer claims they tried to cancel. ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. American Express chargeback reason code F29 falls under the “Fraud” category. Vantage HouseThis definitive guide includes the chargeback reason codes coming each of the four greater menu networks. manual processing by uploading chargeback documents instantly. Jan 2020_Chargeback Reason Code Encyclopedia - Free download as PDF File (. For more information on these and other updates, check out our complete chargeback reason. To avoid this, issuers can identify their chip cards using the Service Code field with a first byte value of 2 or 6. Written by Chargeback Gurus. Reason codes are alphanumeric strings of text provided in a chargeback notification as a means of explaining the cause for the dispute. 4, MasterCard 4837, AMEX F29, Discover UA02, and so on). Paymentology will submit the chargeback using the appropriate chargeback reason code. In simple terms, VCR introduced five definitive changes to the dispute resolution process: The timeframe for merchant response was shortened from 45 days to 30 days. Reason codes are important to help merchants address recurring. Fraud. Chargeback Prevention Alerts Determine purchaser disputes quickly before they become chargebacks. A reason code is how banks categorize the reason for a chargeback. © CHARGEBACK REASON CODES Merchants who receive a chargeback for a transaction placed with an American Express card may encounter reason code FR2, which indicates an unauthorized charge that the cardholder does not believe they should be responsible for paying. American Express Chargeback Reason Codes have four main categories, those are Fraud, Authorization, Processing Error, Card Member Disputes and Miscellaneous. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. Reason Code Reason Code North-America Reason Description; 4540: F29: Card Not Present (fraud) The cardholder denies participation in a mail; telephone or internet-type. 4 Fraud – Card-Absent Environment. 5: 4870: Card not present at the time of transaction: F29: UA06: 10. Amer Express chargeback reason code F29 falls under the “Fraud” category. Despite concerns about increased friction, every merchant should deploy 3-D Secure at checkout. A new 4 byte reason code will be used moving forward. When you receive a dispute, a reason code will be assigned by the bank who issued the customer’s card. As chargeback time limits get shorter and shorter, automated technology will become more and more valuable. Chargeback Reason Codes List for Mastercard Chargeback Code Chargeback Reason 4801 Requested Transaction Data Not Received 4802 Requested / Required Information Illegible or Missing 4807 Warning Bulletin File 4808 Requested / Required Authorisation Not Obtained 4812 Account Number Not on File 4831. This gives them more of an incentive to keep their customers happy, which means they usually side with cardholders during a dispute. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. Administrative returns (R02, R03, R04): 3%. 2 Compliance CasesChargeback reason code description – An explanation which provides the reason of raising a chargeback by the cardholder. ” This referenced to a claim where the transaction processed was ampere mail order, dial order, conversely internet order, and aforementioned cardholder states. It is mandatory to send this field if you async status update is chargeback. ” Dieser refers to a claim where the business handled was a get order, telephone order, instead internet order, and the cardholder states that they have not authorize or participate at the purchase. Additionally, Amex uses a fifth "Miscellaneous" category. It’s important that you include a copy of your customer terms and conditions in order to prove that the customer knew what to expect from the outset. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. In-Depth Analytics Identify and truly reasons for transaction disputes press solve output at theirs source. Common Point of Purchase: Data stolen from a merchant’s system is used to make fraudulent transactions. When a fraudster places a transaction using stolen payment credentials, it may result in a true fraud chargeback under this reason code. ” Those refers to adenine claim where the transaction processed was a mail order, telephone order, or internet order, both the cardholder states that they did not authorize or participate in the procure. Last updated: October 15, 2019 . The most significant category of reason codes is. 101. Chargeback Prevention Alerts Resolve your disputable quickly for they suit chargebacks. “Visa has 28 different reason codes. e. US and Canada. In fact, the total costs of chargebacks exceed $30 billion per year, which is more than the revenue of many Fortune 500 companies, like McDonald’s and Netflix. Chargeback time frames - A specific period during which a chargeback can be raised. 4: 4863 Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. ” This refers to ampere claim somewhere the transfer processed where a mail order, telephone order, or internet order, and the cardholder states that they did not authorize or engage in and purchase. These reason codes are divided into three categories depending on the supposed cause of a chargeback: consumer disputes, processing error, or fraud. F02. 10. Save fulfillment costs, prevent chargebacks, and improve customer satisfaction. ” Diese refers to a claim somewhere the transaction processed was one mail order, telephone order, or internet arrange, also the cardholder states so they did not. American Express chargeback reason code F29 fall to the “Fraud” category. For more details feel free. ” That refers to adenine claim where the transaction processed was a mails order, telephone order, or internet order, and the cardholder states ensure they did. Written to Chargeback Gurus. F29. F01. Visa chargeback reason code 75 is filed as an honest mistake. Articles; Chargeback Reason Codes;. If you don’t reply in time or with . American Express chargeback reason code F29 cascade below the “Fraud” category. F02. Set forth below are the sole chargeback reason codes pursuant to which you may be eligible for Chargeback Protection, subject to all of the terms and conditions contained herein. They only bill customers during a dispute if there is compelling evidence to show the cardholder’s account is in the wrong. Other Fraud—Card Absent Environment. Chargeback Prevention Alerts Resolve customer disputed quickly before they become chargebacks. Custom Notifications Midigator doesn’t sleep, so you can! Set custom remote into send you of any chargeback concerns. 6). When a cardholder makes a purchase, but regrets it later, they may file a chargeback to recoup their money. The card not present chargeback come in as codes 10. Chargeback Reason Key by Network - 2023 Guide. message. F29 – Card Not Present; F14 – Missing Signature; F10 – Missing Imprint; Discover. At Visa they used to receive reason code 98. Chargeback reason codes. WEX began issuing chip cards in Q4, 2020. This reason code is used when a cardholder claims that they canceled a recurring billing transaction but were still charged. Discover: Reason Code 4755 Non-receipt of goods or services. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. About Us; Careers We're hiring! In The Press; Latest News; Events; Corporate Responsibility; Brand Resources; Contact Us. This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. Dispute Category. George leaves his wallet home and goes for a jog. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. We have reviewed the case. The shorthand feature is “Card Not Present. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback,US/Canada Chargeback reason code. Get definitive guide includes the chargeback reason codes from all of the to majority card networks. Chargeback Prevention Alerts Resolve patron disputes rapidly ahead they become chargebacks. American Express Chargebacks / Disputes. And final case was closed with this specs: Chargeback Reason Code: M38. Analyze chargeback and alert data per dozens are metrics. Common Chargeback Reason Code . ” This refers to an request where the transaction processed was a mail order, telephone command, or internet ordering, and the cardholder states that it did not. Goods/Services Not Received or Only Partially Received. About American Express chargeback reason codes. Chargeback Reason Codes by Mesh - 2023 Guide. 4 (1040) (Visa) Card-not-present fraud: F24 (Amex) No cardmember authorization: F29 (Amex) Card-not-present fraud: UA02 (7030) (Discover) Card-not. A type 1 excludes note is for used for when two conditions cannot occur together, such as a congenital form versus an acquired form of the same condition. Save fulfillment costs, prevent chargebacks, and improve customer satisfaction. AmEx Chargeback Reason Code F29 - Menu Not Present. 4 Funding Process. Chargeback Reason Codes. ” This refers to a claim where the transaction processed had a email order, mobile order, or internet order, and and cardholder states that they did none. 10. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. The card, not present chargeback come in as codes 10. Once you hear from. Scrutinize chargeback and alert date by dozens of measurement. Merchants who believe they have received an invalidated chargeback under reason code F29 mayor be able to represent the transaction and reverse this chargeback with the right convince evidence. This cipher is chosen by examining the list of reason codes established due the card network for the payment card in question furthermore selecting the one that best matches the reason which cardholder gave for the conflicts. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. Issued the credit but did not deposit it with its processing bank in time for it to appear on the cardholder’s next statement. Reason Code. Type. The business has the chance to refute the chargeback. The third digit indicates the specific reason within that category. Analyze chargeback and alarm data by dozens of metrics. The first is true fraud, where someone used stolen credit card or account information to make a purchase. Partnerships; Integrations; About. Ready to see MidMetrics™ in action. com Europe. P22 – Non-Matching Card Number. The actual underlying cause of this chargeback is usually either true fraud or friendly fraud. A01 | A02 | A08. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. ’We’ll Handle the Chargebacks. CNP Fraud Chargeback As of April 2024: Liability shifts to Amex. F29 - The Cardmember denies participation in a mail order, telephone order, or internet Charge. 10. The shorthand description is “Card Not Present. Chargeback Reason Code F29: Card Not Present (28. ” This refers to an demand where the purchase processed was a mail order, telephone order, or internet order, and the cardholder countries that they did not authorize or participate in the procure. (Amex) No cardmember authorization. Time Limit (Acquirer/Merchant) 20 Days. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. Written over Chargeback Gurus. VCR tables (Figures 1 and 2) map the old Reason Code to its new Reason Code. 1: goods not received. F29 Card Not PresentWhat is American Express chargeback reasons code F29? American Express chargeback reason code F29 falls on the “Fraud” category. This extra step can be frustrating for Card Members and lead to lost sales. UA01 Fraud – Card Present Transaction. Transaction unauthorized make up 30% of all chargeback reason codes. Card Member Dispute. I just got a chargeback from this buyer, using the same reason code F29. 4. Visa chargeback reason codes. Additionally, Amex uses a fifth "Miscellaneous" category. 102. Sometimes, customers get wrongly debited due to manual data entry errors by the merchant’s team. Fraud / No Authorization 49. 0. F29 - Card Not Present How to Respond One of the following must be provided in your response: Evidence that the cardholder or designated passenger participated in the flight. 4; Code #10. American Express chargeback reason code F29 falling under the “Fraud” category. For example, 10. The card, not present chargeback come in as codes 10. This definitive guide include the chargeback base codes from each away and four more card networks. The Cardmember denies participation in a mail order, telephone order, application-initiated, or. PRODUCT. If the customer’s story matches. reason codes. ) A no-nonsense summary of evidence that proves transaction is legit. Not to forget that the Visa, MasterCard, American Express, and Discover networks have a different set of reason codes to manage excessive chargeback caused due to their cards. During this process, the representative of the institution examines the reasons’ list. A chargeback filed due to buyer’s remorse is a prime case of friendly fraud; a situation where a customer side-steps a return policy in order to gain an illegitimate refund. This could happen as a result of fraud or merchant abuse. Chargeback Reason Codes Reason code are the first key to understanding the root causes . 2. Then it chooses the most applicable code for a. Use this resource to prevent and fight chargebacks with greater accuracy. 5 Visa will also place new rules to effectively target Rules. Reason codes vary by card brand. 4 Fraud – Card-Absent Environment. American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. Mastercard Chargeback Reason Code 70: Chip Liability Shift. Time Limit (Issuer/Cardholder) 120 Days. This category of fraudulent chargeback claims is represented with the following reason codes: AMEX - F29 Card Not Present. American Expression chargeback reason code F29 falls on the “Fraud” item. The post below contains legacy information pertaining to the formerly-common Visa chargeback reason code 75. Chargeback Reason codes Friday, 6 September 2019. But, merchants should be aware that, eventually, everyone will be required to use the new designations. C08. TOP REASON CODE. Check the chargeback reason code. 5: 4870: Card not present at the time of transaction: F29: UA06: 10. The shorthand description is “Card Not Present. A reason code or a chargeback reason code is a string of symbols (numbers and letters). This reason code is used when a cardholder claims that they canceled a recurring billing transaction but were still charged. 4: Counterfeit Europay, Mastercard, or Visa (EMV) card: F30: UA05 or UA06: 10. If you get a chargeback,. Chargeback Prevention Alerts Resolve customer disputes quicker back you become chargebacks. Step 1: Identify the Source. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. Please refer to chapter 5 for more information. reason code information. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. Interchange, assessments, and fee structures. pdf), Text File (. 4 (Visa), 4387 (MasterCard), F29 (AmEx) and UA02 (Discover). Other Fraud—Card Present Environment. For American Express; For Visa; For Mastercards; Chargeback Reason Codes List for American Express She therefore, disputes the amount under the Reason Code F29: Card Not Present. The shorthand description shall “Card Not Present. 4 spec (Section 8. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. Other Fraud—Card Absent Environment. In the case of friendly fraud, that reason could be completely invalid and. You can learn more about each one by visiting the Mastercard Chargeback Guide. If more information is needed, you’ll either receive an Inquiry or a Chargeback. Like definitive guide involves the chargeback reason laws upon each of the four major cards networks. Discover - UA02 Fraud – Card Not Present Transaction. However, it is important to note that this reason code is based on the reason given by the customer to their bank. In-Depth Analytics Identify the real reasons for transaction disputes or decipher ask at their source. A card-not-present chargeback is a payment reversal conducted by a bank in response to a card-not-present (i. EMV Liability Shift Counterfeit Fraud. Analyze chargeback or alert data from dozens of metrics. Chargeback Prevent Warnings Resolve customer litigation quickly once they become chargebacks. These reason codes are divided into three categories depending on the supposed cause of a chargeback: consumer disputes, processing error, or fraud. Investigate chargeback and alert date by dozens of metrics. Dealing with PayPal now. Batch chargeback process. Eligible Chargeback Reason Codes. Provide Explanation Give a clear overview of the documents you’re submitting, address the specific dispute reason, provide any changes made to the original purchase/agreement and explain the steps you’ve taken to resolve the dispute. The assigned chargeback reason code outlines why a customer submitted the dispute. Transaction unauthorized make up 30% of all. P01 – Unassigned Card Number. Notwithstanding anything to the contrary herein or otherwise, chargebacks that do not fall under an eligible code shall not be eligible to receive a Credit Amount. Code #4863 / #63; Code #AA;. Depending on the reason code, supporting documentation may include: Copies of the order confirmation, invoice, or receipt; Proof of. That definitive guide included the chargeback reason codes from each of the quad larger card connectivity. 4 (Visa), 4387 (MasterCard), F29 (AmEx) and UA02 (Discover). 1: Use the corresponding dates from the invoice. Chargeback reason American Express reason code Discover reason code Visa reason code Mastercard reason code; Card wasn't present at the time of transaction: F29: UA01: 10. AT Authorization Noncompliance. A chargeback is the potential outcome of a disputed credit or debit card transaction. A card-not-present chargeback is a payment reversal conducted by a bank in response to a card-not-present (i. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. Consult the applicable network’s guidelines for examples of acceptable compelling evidence. It is important to identify and understand the root cause and take the necessary steps to dispute the chargeback. This scenario applies when the arbitration was raised by either the. Save fulfillment fee, prevent chargebacks, and enhance customer satisfaction. Save fulfillment daily, prevention chargebacks, and improve customer satisfaction. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. 10. In-Depth Analytics Identify the actual reasons for transaction disputes and solve issues at their source. ” This refers on a claim where the transaction processed was a mail order, home order, or internet order, and to cardholder states that they did not authorize button. Chargeback Prevention Alert Resolve customer fights quickly before handful become chargebacks. 4 (Visa), 4387 (MasterCard), F29 (AmEx) and UA02 (Discover). 4: 4863 A new 4 byte reason code will be used moving forward. With the chargeback code in hand, the merchant can now review the transaction. In-Depth Analytics Identify the real reasons to transaction disputes and unravel issues to their sourced. Reason Description; 4540: F29: Card Not Present (fraud) The cardholder denies participation in a mail; telephone or internet-type. Investigate chargeback and alert data by dozens of metrics. Card-not-present fraud is a type of credit card scam in which the customer does not physically present the card to the merchant during the fraudulent transaction. 104. Reason codes are important to help merchants address recurring. Administrative returns (R02, R03, R04): 3%. Reason Code 02. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. P04 – Charge Processed as Credit. Chargeback /Dispute; Merchant Response. Common Chargeback Reason Code When it comes to the merchant they deal with the worst and many types of chargebacks. 01%)American Express chargeback reason code F29 falls under the “Fraud” category. Authorization A01 - The amount of the Authorization Approval was less than the amount of the Charge you submitted. The cardholder initiates contact with their bank or credit union to file a dispute. PCI Data Security. Visa, Mastercard, and other leading card companies each have their own respective set of codes for this purpose. When the customer disputes a charge, the issuing bank then begins the chargeback process. ” This refers to adenine claim where the transaction processed was a mail order, telephone order, or internet order, and the cardholder states that they does not empower or participate at the purchase. 1 Authorisation . The card, not present chargeback come in as codes 10. Fraud. 4 Other Fraud Card Absent. If the CID doesn’t match, merchants generally prompt the Card Member to re-enter it. It means "not coded here". A reason code or a chargeback reason code is a string of symbols (numbers and letters). Products. A type 1 excludes note indicates that the code excluded should never be used at the same time as F29. Include any terms relevant to the transaction, including return, cancellation and. If the dispute is deemed valid, the bank or credit union proceeds to issue a chargeback to the merchant. The shorthand property is “Card Not Present. The dispute must be one of the following types of reason codes (as identified by the relevant Card Network) listed in Appendix 1 of the Terms of. Info Us; In and. • Clarified support required to request a Chargeback Reversal for Cancelled recurring billing (ISO 4544/C28). American Expression chargeback reason code F29 falls under the “Fraud” category. For example, Visa Chargeback reason code 83 is now VCR reason code 10. 1234 CID 1. American Express Merchant Official Documentation. Clearly label card-not-present and card-present transactions. underlying your chargeback. Code. Chargebacks911® can help your business manage all aspects of chargeback reason codes, using proprietary technologies and experience. The shorthand featured is “Card Non Present. Each card company has its own set of codes that indicate the specific reason that a cardholder initiated a dispute. We have mentioned all the chargeback categories above to explain the Chargeback Reason Codes according to the card networks. If the order was genuinely not as described, then the cardholder has a case. 5: 4870: Card not present at the time of transaction: F29: UA06: 10. This definitive guide comes that chargeback reason codes from jeder of of four majority card networks. Reason Code North-America: Canada and United States of America; Reason Code:. ” This refers to a claim where that transaction processed was a mail order, phone order, or internet command, and the cardholder states that they did not. , photographs, emails). A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. Chargeback Prevention Alerts Resolve customer disputes quickly prior i become chargebacks. Issuers must not initiate a chargeback for magnetic-stripe (POS Entry Mode value of 90 or 02) transactions on non-chip enabled cards. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. The network plans to reduce response times even further to just 20 days in the near future. Chargeback reason American Express reason code Discover reason code Visa reason code Mastercard reason code; Card wasn't present at the time of transaction: F29: UA01: 10. Each card. Whether the CID — the four-digit security code on the front of the Card — matches the issuer’s records. A reason code is a numeric code that describes the cause behind a chargeback dispute. txt) or read online for free. Prevented; Recover; Tools. Native Express chargeback reason code F29 falls see the “Fraud” category. Mastercard has plans to follow suit. There are two common causes of code 10. Chargeback Reason Codes by Network - 2023 Guide. Analyzing chargeback and alert data by dozens of metrics. Oftentimes, the reason code assignment is based on limited knowledge and insight. School Yeshiva University; Course Title BUS MISC; Uploaded By KidGorilla7385. P05 – Incorrect Charge Amount. 7. Get your complete guide to Amex reason codes, including see the detailed information, chargeback time limits, both other important information yourself need. 4 (Visa), 4387 (MasterCard), F29 (AmEx) and UA02 (Discover). The client will send this dispute to Paymentology’s Global support team via email – [email protected] did I get a chargeback with AmEx reason code F29? As able I prevent this dispute in the future? Can I fight is chargeback? Learn more from Midigator! TOP MENU. When a cardholder disputes a charge, their issuing bank will review the transaction and decide if. Visa requires processors and banks use to this system for multiple tasks, including challenging initial chargeback results. Chargeback reason codes are what tell a merchant why a customer is disputing a charge. Chargeback Preclusion Alerts Resolve customer disputes quickly before they become chargebacks. Please see the below “cheat sheet” for the new 4 byte reason codes. Category. Chargeback Prevention Alerts Resolve customer disputes quickly previous her become chargebacks. The standard chargeback process involves eight steps: Retrieval request: The card-issuing bank requests that the acquiring bank provide additional information for a given transaction. 4:. This means transation frauds are one of the common causes of the chargeback these days. Terms and conditions. A08 Authorization Approval Expired. Chargeback reason codes are set by the card networks and used by card issuers to categorize chargebacks. MasterCard: Reason Code 4859 Services not rendered. Reason codes are created by the major. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRRChargeback Protection generally applies to all payments as long as they meet all the following conditions:. Immediate Chargeback Program. American Express Chargebacks / Disputes. SolutionsMDR also retired reason code 4840 – Fraudulent Processing of Transactions. The card not present chargeback come in as codes 10. Once filed, the merchant generally has 20 days to respond to the chargeback. Dispute Description: RC VI/MC/AX/DI: Card Absent - Fraud Dispute: 10. AmEx Chargeback Reason Code F29 - Card Not Present. The shorthand features is “Card Not Present. Chargebacks are a major threat to businesses big and small. Card Nay Present: Knowing the Payment Process. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. 4812 Account Number Not On File. For example, if a criminal completes a purchase using. The tickets were held at the box office, and no signature, swipe or imprint of the card was obtained when the tickets were released.